As charities become more reliant on information technology, is it time they adopt a modern approach to IT support?

Having efficient and active IT support is incredibly important for any business, especially charities. In today’s era of IT, charities don’t have to rely on in-house IT support if it is not working for them. This is why remote IT support has become a lot more common in recent years. We reached out to one provider of managed IT services London based charities have been working with since 2010. The company, TechQuarters, has worked with charities in the past, and they listed some of the top reasons why their own customers in the nonprofit sector made the decision to go remote.

1. Services On-Demand

Remote IT support providers have built their business model around being able to help their customers remotely. This means that charities can expect to receive support upon first contact. The IT engineers they are in contact with will have the resources to troubleshoot and find solutions remotely – this means the only thing left to do is make sure they can do that as quickly as possible. Instead of staff having to wait for an IT engineer to come to them, they can expect to get support immediately.

2. Diverse Expertise

It can be hard to maintain an effective in-house IT department, because IT expertise can quickly become out of date, and because there are many different areas of IT, it can be hard to build a team that is able to handle all types of issues. TechQuarters, as a provider of business IT support London companies have been able to rely on for over a decade, confirmed that they hire their IT staff on the basis of cultivating the most diverse and comprehensive pool of expertise.

3. Better Cybersecurity

Charities need to ensure that data pertaining to their staff and their donors is very well protected. Working with a professional IT support provider can help charities access a better class of cybersecurity. This is because professional IT companies need to be well-versed in the latest security practices and solutions in order to gain an advantage in their market.

4. Flexible Access to Support

Since 2020, many more charities have been adopting remote working by providing staff with company devices (or else allowing them to access company resources on personal devices) which allows them to take part in the work carried out by charities virtually. Remote working means that remote access to IT support is non-negotiable. But, if a charity is already partnered with a provider of remote IT support for Charities, then they can rest assured that this is already covered.

5. Scalable Services

Whenever it comes to investing in something, the question of how scalable it is needs to be addressed. Charities may get opportunities to expand their operations, such as by open sister organisations, or simply by opening new offices in other areas. In those situations, knowing that they can scale up their IT operations can be very reassuring. This type of scalability is something that remote IT support is well-known for.

6. Cheaper IT Budget

One of the most attractive reasons for charities to adopt remote IT support is for the opportunity to simplify their IT spend. As has already been discussed, remote IT support is scalable, and offers a diverse pool of expertise that can pay dividends (and it proportionally much cheaper than maintaining in-house IT staff). Furthermore, IT support providers can help charities optimize their technology usage, and even help them migrate to modern solutions (like the cloud) that are more cost-effective in the long term.

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